CANCELLATION OF ORDER - RIGHT OF WITHDRAWAL
For the right of withdrawal it is necessary to contact the customer service by phone at 2321066356 or by email at order@glutenfreebakery.gr. To complete the process, a necessary condition is the receipt by us of the product to be replaced.
To return the product to us, follow the steps below.
- Call the local ACS Courier store (or the shipping company that delivered the product to you or take it to the store if you purchased it from a Gatidis Fresh store) in your area and ask them to pick up a parcel from your place.
- At the time of delivery to the courier you state that the shipment is at the recipient's expense (GATIDIS SA)
Shipments to us by courier other than the partner will not be accepted.
It is possible to cancel or return your order in the following cases:
BEFORE SHIPPING THE PRODUCT FROM US
The cancellation is possible by sending an e-mail to the email address order@glutenfreebakery.gr or by phone at customer service 23210-66356 daily 08: 00-15: 00 & Saturday 08: 00-13: 00 and you have no financial charge .
AFTER RECEIPT OF THE ORDER
You can exercise your right to withdraw, within 5 calendar days from the day of receipt of the product (we emphasize that the date of dispatch of the returned product is considered to be indicated by the courier on the receipt, to check the deadline) without replacement with another product and to get your money back. In this case, 5.00 euros will be deducted due to shipping costs. Your money deposit will be made within 14 working days from the moment we receive the products to be returned. In any case the returned products must be in the condition received by the customer.
This means:
a) Not to be damaged and their packaging to be the one that normally accompanies the product.
b) To be in excellent condition (with their factory packaging, ie box or jelly)
c) To be accompanied by all the documents with which the product was delivered (eg Retail Receipt, Invoice, etc.).
d) glutenfreebakery.gr does NOT receive products that are returned upon your departure and which have dirt, damage, abrasions, creases and generally give us the impression that they have been used beyond what is necessary to determine their suitability. In order to complete the process, a necessary condition is the receipt of the product by us.
To return the product to us, follow the steps below:
1) Call the local ACS Courier store (or the shipping company that delivered the product to you or take it to the store if you purchased it from a Gatidis Fresh store) in your area and ask them to pick up a parcel from your place.
2) At the time of delivery to the courier, indicate that the shipment is at the recipient's expense (GATIDIS SA)
Shipments to us by courier other than the partner will not be accepted.
RETURN OF DEFECTIVE PRODUCTS
In the cases in which with proven fault of glutenfreebakery.gr products of poor and defective quality were sold or by mistake in receiving the order, in the invoicing, in the shipment, etc. then glutenfreebakery.gr takes full responsibility for the replacement, the return cost (in which case it will deposit the corresponding amount of expenses in a bank account that will be indicated), as well as the remittance costs.
In order to determine if the product is defective you should send us by email to order@glutenfreebakery.gr photos of the product in order to be checked by the competent department of the company. If you send us the product without following the above procedure, you are fully charged all the costs of transporting the product plus what arises as well as our company reserves the right to refuse to receive it.
You can exercise your right to replace the product, within 5 calendar days from the day of receipt of the product. We emphasize that the period of 5 days is calculated from the date of receipt of the product by the customer and this is certified by the receipt signature to check the deadline.
To send us any product for replacement, it is necessary to contact the customer service by phone at 23210-66356 or by email at order@glutenfreebakery.gr.
- Note that all changes and refunds are made at current product prices.
In order to complete the process, a necessary condition is the receipt of the returned product by us.
